Privacy Policy
Last updated: April 9, 2026
SparkProof AI ("we", "us", "our") is committed to protecting your privacy. This Privacy Policy explains how we collect, use, and safeguard your information when you use our Service.
1. Information We Collect
Information You Provide
| Data | Purpose | Retention |
|---|---|---|
| Email address | Account creation, login, notifications | Until account deletion |
| Questions asked | Providing AI responses, improving service quality | 90 days, then anonymized |
| Photos uploaded | Electrical installation analysis | Not stored — deleted immediately after analysis |
| Payment information | Processing subscriptions | Handled by Stripe — we do not store card details |
Photo Privacy: Photos you upload for analysis are processed in real-time and are never stored on our servers. They are sent to the AI vision model for analysis and discarded immediately after. We do not retain, share, or use your photos for any other purpose.
Automatically Collected
- IP address (for rate limiting and security)
- Browser type and version
- Device type (desktop/mobile)
- Pages visited and features used
- Language preference
2. How We Use Your Information
- Provide, maintain, and improve the Service
- Process subscriptions and payments
- Send important service notifications (account, billing)
- Enforce usage limits and prevent abuse
- Analyze usage patterns to improve AI quality
- Comply with legal obligations
We do not sell your personal information to third parties.
3. Information Sharing
We share data only with:
- Stripe — for payment processing (PCI-DSS compliant)
- Groq / Ollama — AI model providers (for processing your questions)
- Law enforcement — only when legally required
4. Cookies & Local Storage
We use:
- Authentication token (localStorage) — to keep you logged in
- Language preference (localStorage) — to remember your EN/AR choice
- Analytics cookies — to understand how the Service is used (can be disabled in browser settings)
We do not use third-party advertising cookies.
5. Data Security
We implement industry-standard security measures:
- HTTPS encryption for all data in transit
- bcrypt password hashing
- JWT-based authentication
- Rate limiting and input validation
- Security headers (XSS protection, CSRF prevention)
6. Your Rights
In accordance with UAE data protection laws and GDPR (where applicable), you have the right to:
- Access — request a copy of your personal data
- Correction — update inaccurate information
- Deletion — request deletion of your account and data
- Portability — receive your data in a structured format
- Objection — opt out of non-essential data processing
To exercise these rights, email us at support@sparkproof.ai. We will respond within 30 days.
7. Children's Privacy
SparkProof AI is designed for professional use and is not intended for children under 16. We do not knowingly collect data from children.
8. International Data Transfer
Your data may be processed on servers located outside the UAE (for AI model processing). We ensure appropriate safeguards are in place for any international data transfers.
9. Changes to This Policy
We may update this Privacy Policy from time to time. Changes will be posted on this page with an updated date. We will notify registered users of material changes via email.
10. Contact Us
For privacy-related questions or to exercise your data rights:
- Email: support@sparkproof.ai
- Region: United Arab Emirates